We at Buyondo can offer great deals and crazy low product prices because of our close and long-term business relationships to manufactures and wholesalers from overseas. This also means that most of our products are shipped from outside the US and that shipping may take up to 20 business days, but we find that your items typically arrive within 10-15 days. Delivery for FREE promotional products can take up to 30 business days! Some few products require longer shipping times. In this case you will find a highlighted note on the relevant product page. Please do not order if you are not happy with our delivery times.
Additionally, all items are subject to a handling period before they are dispatched. This includes order verification, payment processing and verification, quality control and packaging. 99% of orders leave the warehouse within 3-5 days of payment.
Standard shipping offers great low rate shipping however orders under $30 using standard shipping usually will not have a tracking code. If tracking is provided we will send you the tracking code in a separate email.
Your multiple-item order will generally be shipped separately, due to different warehouse locations for various items. This also ensures that you receive your items as quickly as possible. You may receive part of your order before the rest of it, and this is completely normal. It doesn't mean that we have forgotten about your other items. And don't worry: we will charge the shipping fee only once for your entire order even if you receive multiple parcels. Thank you for your patience and understanding!
We cannot guarantee the delivery timeframe if the post office has any unexpected delays due to holiday, weather, customs, or other conditions. Delivery times may vary, especially during peak periods. We are not responsible for import duties taxes and customs fees.
Please double check your order details to make sure your shipping address is correct. If you need to change your address after having placed an order, please contact us immediately. We cannot change your shipping details or cancel your order after having dispatched your items. If a parcel is returned because of a wrong address, you will be required to pay additional shipping charges. We cannot held liable for products sent to the wrong address if wrong shipping details have been provided.
We appreciate your patience if you haven't received items within 30 days. If you are concerned in any way, please feel free to contact us via the contact form instead of leaving negative feedback or opening a dispute. We will make every effort to fix any problem (resend or refund any missing item).
Every customer is entitled to 10 (ten) free promotional item only!